PresidentBased in South Bend, Indiana, Mike Presnal is President of MCE, Inc. Mike co-founded MCE with Edwin Presnal in 1994. Since 1994, Mike has successfully acquired 4 office equipment service companies to expand MCE’s geographical footprint and breadth of equipment serviced. Mike’s day to day roll involves creating the culture of the “positive customer experience”. He has adopted lean management systems to assist in this quest. The net result equals an organization that is constantly changing and constantly improving .
Director of Operations
Is responsible for making sure the promises made by the sales team come true. He oversees the service department, order fulfillment, and managed print operations.
Account RepresentativeDedicated to making your experience with MCE a positive one. Any questions or help needed? She is there to assist you.
Contract and Fulfillment Administrator
Is responsible for getting your supplies and equipment to you in a timely manner. He is also our “go to guy” for details associated with all managed print contracts
Manages customer invoicing and accounts receivable. Questions regarding your bills will be directed to Di.
Helps match the right solution with the customer’s needs. Has in depth knowledge of current print technology and the Managed Print Process.
The Service Team
Technical Support /Service LogisticsWhen your equipment has a problem, Di is there to offer technical assistance or dispatch technicians for onsite repair. She has spent several years in the field as a service technician.
Field Service TechnicianOn staff since 1998, he has an extensive knowledge of the science behind printing. Trained in HP, Xerox, Brother and Zebra repair.
Field Service TechnicianExtensively trained in HP, Xerox, Brother and Zebra repair.
Senior technician with 17 years of experience. Eight years experience with Xerox; worked for MCE from 2001 – 2004 and now he is back on the team!
The Production Team
Production ManagerProduces our top quality Signature Series toner cartridges.
Product TestingResponsible for quality control of our Signature Series toner.
Materials handling and operations support
Ensures day to day operations run smoothly by supporting members of the team.